Writing – Client Communication
- OWL: Email Etiquette
- OWL: Prioritizing Concerns for Effective Business Writing
- Tips for Presenting Design Ideas and Concepts to Clients by Karli Petrovic
Writing – Content
- “Finding Your Tone of Voice” by Robert Mills
- “How To Define Your Brand’s Tone of Voice” by Tom Albrighton
- Chapter 9: Editorial Style in Web Style Guide by Patrick J. Lynch and Sarah Horton.